Terms and conditions

These terms apply to all contracts between Putzpreis Gebäudereinigung e.K. ("we") and private customers ("you") for domestic cleaning. Differing terms of yours only apply if we have agreed to them in writing. Nothing on this website is a binding offer; a contract comes into being when we confirm your booking by telephone or in writing.

The regular clean costs €23.00 per hour with a minimum booking of three hours, that is €69.00 per visit. The one-off clean costs €27.00 per hour with no minimum. Flat-fee extras are the oven deep-clean at €45.00, the fridge interior at €25.00 and the balcony sweep at €18.00. All prices include German VAT at 19% and include travel, working materials, equipment and liability insurance. There is no travel surcharge, no materials fee, no booking fee, no key handling fee, no Saturday surcharge and no minimum contract term. Should we ever need to charge for something not listed here, we will agree it with you before the work and put it in writing.

Time is counted from arrival at your door to departure, in fifteen-minute steps, and rounded down. If the work is finished early the shorter time is billed, subject to the three-hour minimum for regular cleans. If more time is genuinely needed the cleaner will call you and will not carry on without your agreement.

Appointments are agreed individually. You may cancel or move an appointment free of charge up to 24 hours before the agreed start. Inside 24 hours we charge €25.00 as compensation for the cleaner's lost day; this is waived in cases of illness, accident or a family emergency. If we cannot come — illness, a vehicle, weather — you owe nothing and we will offer a replacement date and, where we can, a named stand-in.

You provide access, water and electricity. Keys handed to us are stored in a numbered safe without an address label and are returned on request within two working days. We are not liable for a missed appointment where access was not possible through no fault of ours; in that case half the agreed visit fee falls due.

We do not clean outside window panes above the ground floor, we do not carry out builders' cleans, we do not work in gardens, cellars or garages, we do not undertake laundry or ironing services beyond starting a machine, and we do not move furniture that one person cannot shift safely. We will say so before booking rather than decline on the day.

If something has not been cleaned properly, tell us within 48 hours of the visit. We will come back and put it right at no charge. Only if that fails may you reduce the fee. This does not limit your statutory rights.

We carry public liability insurance with a sum insured of €5,000,000 for personal injury and damage to property. We are liable without limit for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence we are liable only for breach of an essential contractual obligation and then only up to the foreseeable damage typical of this kind of contract. Any excess on the policy is borne by us and never deducted from you. Damage must be reported within 48 hours of the visit so that the insurer can be notified in time.

We invoice by email after each visit. Payment is due within fourteen days by bank transfer, or by SEPA direct debit if you have given us a mandate. Cash on the day is also accepted. In accordance with § 35a EStG the labour component of the invoice is shown separately so that you can claim the tax deduction for household-related services; for that deduction the tax office requires payment by transfer rather than cash.

Our cleaners are employed on permanent contracts with paid travel time between appointments. For twelve months after the end of our work for you, you agree not to employ a member of our staff directly. If you do, a lump sum of €1,500.00 falls due; you remain free to prove that no damage or a lesser damage occurred.

German law applies. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your habitual residence. Should a provision be invalid the remainder of the contract stands. There are no verbal side agreements; changes require text form.